"Gerard got in touch straight away and effectively and efficiently communicated throughout the whole project, both in terms of what was wrong (even for a plumbing novice like myself) and in terms of costs. He quickly diagnosed the problem with the cylinder. Furthermore despite being busy he managed to squeeze us in, which was essential for us as we had a baby on the way and needed our heating and hot water running. The job was started on a Friday and Gerard even came out on the Saturday to finish the job off. The baby was born on the Wednesday and can now come home to a warm toastie house. Thank you Gerard."